ZEEGLASNI Refund and Returns Policy

Effective Date: January 8, 2025

At ZEEGLASNI, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, we are here to help. Please carefully review our Refund and Returns Policy below for details on how to return items, request a refund, or exchange products.

1. Returns Eligibility

You may return eligible items within 30 days from the date of purchase for a refund or exchange. To be eligible for a return:

  • The item must be unused, in its original condition, and in the original packaging.
  • The item must not be damaged or altered in any way.
  • The original receipt or proof of purchase is required for all returns and exchanges.

Non-returnable items include:

  • Personalized or custom-made products
  • Gift cards
  • Items marked as “final sale”

2. How to Return an Item

To return an item, follow these steps:

  1. Contact Us: Email our customer service team at info@zeeglasni.com or call (518) 794-4516 to initiate the return process. Provide your order number, the product you wish to return, and the reason for the return.
  2. Return Authorization: Our team will provide you with a Return Authorization Number (RA Number) and detailed instructions on how to proceed.
  3. Return Shipping: You are responsible for the cost of return shipping unless the product is defective or damaged. Please ensure the item is securely packaged to prevent damage during return shipping.
  4. Processing Your Return: Once we receive your return, we will inspect the item to ensure it meets the return requirements. If the return is approved, we will process your refund or exchange.

3. Refunds

  • Processing Time: Refunds will be processed to your original payment method. Please allow 7-10 business days for the refund to appear on your account after we have received the returned item.
  • Partial Refunds: If your return does not meet our eligibility criteria (e.g., opened or damaged items), we may issue a partial refund or decline the return.
  • Shipping Fees: Shipping fees are non-refundable. If you received free shipping with your order, the actual shipping charges will be deducted from your refund.

4. Exchanges

If you wish to exchange an item for a different size, color, or product, please follow the return process above. We will issue a refund for the returned item, and you can place a new order for the item you want in exchange.

5. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately. We will assist you in arranging for a return or exchange, and we will cover the cost of return shipping for defective or damaged products.

  • Timeframe: You must report defective or damaged items within 7 days of receiving the product to be eligible for a return or exchange.

6. International Returns

For international orders, the return process is similar, but the customer is responsible for return shipping costs. If you are returning an item from outside the United States, please ensure that the return shipping label is marked as “returned goods” to avoid customs charges.

7. Cancellations

  • If you wish to cancel your order, please contact us as soon as possible. We process orders quickly to ensure fast delivery, but cancellations can only be accepted before the order has shipped.
  • If your order has already been shipped, please follow our return process to return the items for a refund.

8. Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact us:

By purchasing from ZEEGLASNI, you acknowledge that you have read and agreed to the terms of this Refund and Returns Policy. Thank you for choosing us!